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Privacy Policy

Privacy Policy

Effective Date: 24/09/2024

Fiona Cork Saddles Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, fionacorksaddles.co.uk, in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

2. What Data We Collect

We collect the following types of personal data:

  • Personal Information: Name, email address, phone number, and any other contact details you provide through our website, including inquiries and orders.
  • Technical Information: IP address, browser type, operating system, and browsing behavior (collected via cookies).
  • Analytics Data: Information related to your interaction with our website, such as page views, session duration, and navigation patterns.

3. How We Use Your Data

We collect and process personal data for the following purposes:

  • To Respond to Inquiries: We use your contact details to respond to inquiries and provide customer support.
  • To Improve Our Website: We analyze user behavior to enhance the functionality and user experience of our website.
  • To Process Payments: We may collect payment information to process transactions for products or services.
  • For Analytics: To track website performance and improve our services.

4. Third-Party Sharing

We may share your personal data with the following third parties:

  • Analytics Providers: Such as Google Analytics, to analyze website usage and improve our services.
  • Payment Providers: To process payments securely when you make a purchase on our site.

All third parties we engage are required to respect the security of your personal data and comply with GDPR.

5. User Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can request correction of any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data, subject to legal and contractual restrictions.

To exercise any of these rights, please contact our Data Protection Officer (DPO) at support@etakcreative.co.uk.

6. Data Retention

We retain your personal data for the following periods:

  • Indefinitely: Inquiry and order data is retained indefinitely for business purposes and to maintain records of communications.

7. International Data Transfers

We do not transfer personal data outside the European Economic Area (EEA).

8. Security of Your Data

We implement standard security measures to protect your personal data, including:

  • Generic security practices such as encryption during data transmission and access controls to limit who can access your personal data.

While we strive to protect your data, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

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